Lexus of Orlando - Needed a seventy-nine cent screw. It cost over $700

14 of 19 Lexus of Orlando reviews

The screw that hold our rear view mirror in place was stripped during a windshield replacement.

I attempted to make a replacement screw (photo) using a seventy-nine cent cap screw. After several attempts I couldn't get it quite right.

When we attempted to buy a replacement screw, were were told we'd have to replace the mirror to the tune of over $700.

One would thing that the vaunted Lexus service would have gone out of their way to help a customer. Isn't that what we pay inflated prices for?

Incidentally, a replacement mirror for a Ford Expedition is available online for $76.00

I

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More Review Details

Monetary loss:
$700
Product or service
Parts Availability
Review category
Service Centers and Repairs
review #511881

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